birdJam Online Help

Error Number 91, Line 20260

Mon, 19 May 2008 17:56:38 +0000

If you get an error 91: Object variable or With block variable not set on line 20260 (and 20262 and 20270), then you may need to reinstall iTunes.

This error occurs when birdJam Maker is trying to establish a connection with iTunes. birdJam Maker is not able to establish the connection. Probably the iTunes scripting Library is not properly registered in the Windows Registry.

You'll need to re-download the iTunes installer from Apple's web site here:

http://www.apple.com/itunes/download/

When running the installer, if it asks if you want to Repair iTunes, say Yes.

When I try to run birdJam Maker I get error 32797 'Library not Registered' error

Fri, 16 May 2008 12:00:22 +0000

This error is almost always fixed by reinstalling iTunes.

When you reinstall iTunes, it should recognize that it is already installed and ask if you want to repair iTunes. Select the Repair option.

Please note that you may need to go to the Apple website to re-download iTunes. You cannot, for example, just use iTunes to 'Check for Updates' and, since it says that you have the most current version, do nothing. To download the latest version of iTunes, go to the Apple iTunes download page.

Error Number 429: Cannot create ActiveX component

Fri, 16 May 2008 11:59:59 +0000

The 'Cannot create ActiveX component' error is usually fixed by reinstalling iTunes. The error occurs, we think, because a Registry entry is not correct for iTunes. As a result, birdJam Maker cannot find the iTunes Application.

To reinstall iTunes, you'll need to re-run the iTunes installer which can be downloaded from

http://www.apple.com/itunes/download/

When doing the install you may be asked if you want to 'Repair' iTunes. Say yes.

Exception from HRESULT

Mon, 12 May 2008 15:45:11 +0000

After pressing 'Update Track Info' in birdJam Maker for Windows, you get the following error:

An unexpected error occurred.
The error is error number Error 1610350077
Exception from HRESULT:0xA0040203
Line 21305 or Line 23290

This is usually not a critical error. It seems to occur rarely when birdJam Maker waits too long for iTunes to respond after issuing a command to iTunes. (For example, after telling iTunes to change the track name for a track.)

Usually, if you press 'Retry', the operation is finished by that point and birdJam Maker continues without incident.

To see if this is the case for you, pay attention to what happens if you press 'Retry' when the error occurs. Does birdJam Maker proceed to the next bird song? You can tell which bird song birdJam Maker is working on by looking at the status area near the bottom of the main birdJam Maker window. (You may need to move the error message window to the side.)

If birdJam Maker continues to the next song after pressing 'Retry', then this is a minor timing glitch and things should proceed without incident.

If the error message recurs (on a new bird song track), press 'Retry' again.

If the error message recurs but birdJam Maker does NOT move on to the next bird song track (that is, birdJam Maker is stuck on one bird song), it is possible that you saved your song tracks in a format that does not support additional song information, such as Comment (Line 21305) or Composer (Line 23290).

This would be the case, for example, for WAV format and for older MP3 format files. Check the problem track and see what format it is in.

You can see the file format by selecting Get Info in iTunes (press Control-I when the track is selected). The Summary tab has a 'Kind' label that tells what kind of file the track is. AAC is good as this is the default format used by iTunes. (MP3 usually works unless it is an older MP3 formatted file.)

If that is not the problem, then you'll need to contact support for more help.

Exception from HRESULT: birdJam Maker does not work with WAV files

Thu, 08 May 2008 20:51:28 +0000

Exception from HRESULT: After pressing 'Update Track Info', you get an error such as:

Catastrophic Error
Error number -2147418113
(exception from HRESULT: 0x800FFFF (E_UNEXPECTED))
LINE 23229

The error is occurring when birdJam Maker is trying to write the Stokes CD notes into the lyrics for the track.

If you loaded your Stokes discs using a music format that does not support lyrics, such as WAV format, this error can occur.

To check it, go to iTunes Preferences and select the 'Advanced' tab. Under 'Importing', next to 'Import Using', it should be 'AAC Encoder.' (MP3 Encoder should work too.)

Error: The System Administrator Has Set Policies to Prevent This Installation

Wed, 23 Apr 2008 01:31:23 +0000

Several users have reported the error "The System Administrator Has Set Policies to Prevent This Installation" when trying to install birdJam Maker on Windows XP or Windows Vista. This error seems to be related to a current or former installation of Norton Utilities or Norton Anti-Virus.

Here are a few things to try in order to get birdJam Maker to install:

* Turn off all anti-virus software, then try the installer again.

* Reboot your computer

* Make sure that you are logged in as the main administrator user for your computer. (That is, assuming that you even have more than one 'user account' on your computer.)

* Re-download the birdJam Maker installer. Delete your old copy of the installer, then try again with the newly downloaded copy.

If those things don't help, then go into the 'Add/Remove Programs' control panel and see if it says the birdJam Maker (or birdPod Maker) is installed. If it is installed, uninstall it. Then run the Installer again.

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Additional info that helped others:

When we do a Google search about the error, it is usually resolved by deleting an entry from the Windows Registry. However, unless you have some experience poking around in the Registry, we don't recommend that.

Here's a related Microsoft support article:

http://support.microsoft.com/kb/322963

Here's another idea, found via a Google search:

"If you open the start menu and select run, then type secpol.msc then press OK. A menu will appear. Select local policies then security options. Scroll down to "user account control" settings of which there are several. Disabling the very first setting is what finally worked for me. Surprisingly enough, I had previously tried turning off User Account Control the normal way but found it did not work. Thankfully it worked this way. Your mileage may vary."